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We would love to serve you:
Our hours of operation are 10am-8pm M-F, 10am-5pm Sat, and Noon-5pm Su CT
Contact us via Phone at 800-658-2831
Contact us via Email at service@langstons.com.
Shipping Times:
However, this could be delayed due to product Availability, if the item is a Direct Shipment, Holiday Shipment, or Method of shipment, see below for details.
Availability:
If an item is temporarily out-of-stock,it will be placed on back order. We will update your order status with an estimate of when the item will ship usually within 24 hours of order placement. We will keep a record of your order, and you will be notified when it has been shipped. Please note that the estimate is made primarily from information given to us by the manufacturer and may not always be accurate. Most likely, the delay will be shorter than first indicated.
Direct Shipments:
Some items may be shipped directly from the manufacturer as indicated on the item page. In the event that the item will be shipping from the manufacturer you will be notified via email normally within 24 hours of order placement, and an expected delivery time of up to 2 weeks is normal, please contact customer service for details.
Holiday Shipments:
May 28th – Memorial Day
July 4th – Independence Day
September 3rd – Labor Day
November 22nd and 23rd – Thanksgiving
December 25th – Christmas Day
January 1st
Monday, January 1, 2 – New Year's Day (observed)
Monday, January 16 – Martin Luther King, Jr. birthday (observed)
Monday, February 20 – Washington's birthday (President’s Day)
Monday, May 28 – Memorial Day
Wednesday, July 4 – Independence Day
Monday, September 3 – Labor Day
Monday, October 8 – Columbus Day
Monday, November 12 – Veterans’ Day (observed)
Thursday, November 22 – Thanksgiving Day
Tuesday, December 25 – Christmas Day
Shipping Methods:
Shipping and Delivery of packages takes place on normal Business Days, weekends and holidays are not active shipping days. And please note the estimated time-in-transit is calculated from the first full business once it leaves the Langston's warehouse, usually within 24 of order placement, please be advised and place your orders accordingly.
UPS Ground (3 - 5 Business Days)
UPS 3 Day Select (3 - 4 Business Days)
UPS 2nd Day Air (2 - 3 Business Days)
USPS Standard (3 - 5 Business Days)
USPS Priority (2 - 4 Business Days)
USPS Express (1 - 3 Business Days)
Alaska/Hawaii/Po Box/Military and Territory Addresses:
Please note that all shipments to these addresses must be sent using the available Shipping Methods indicated below. If an incorrect Shipping Method to such an address has been chosen, a comparable service will be substituted if available.
Alaska and Hawaii:
UPS Ground Shipping is NOT AVAILABLE to these locations. Please select from USPS Priority Mail, USPS Express Mail, UPS 3 Day Select, and UPS 2nd Day Air if your shipping address is located in one of these territories.
Po Box/Military Addresses:
Territory Addresses:
International Shipping:
At this time, we cannot accept orders for shipping outside of the United States, nor can we accept payment from a non-U.S. bank and/or billing address. Sorry for any inconvenience this may cause.
Shipping Rates:
At this time we are offering FREE Standard Shipping is available on qualifying orders over $99* with a USPS deliverable address.
*Please note: The cost of all methods is based on the pre-tax total amount of your order. And certain shipping methods are unavailable to the following: AA, AE, AP, AK, AS, CZ, FM, FP, GU, HI, MH, MP, PR, PW, VI, and Post Office Boxes, please see above for details.
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Please fill out the Return and Exchange Form found on the back of the packing slip and include it with any return merchandise. If you do not have your packing slip, you may download the Return and Exchange Form by clicking the link above. A completed Return and Exchange Form must be included with your return package in order for it to be processed. Online purchases must be returned within 30 DAYS and other restrictions may apply please contact Langstons Customer Service for details.Also, please allow 2-4 weeks for processing.
Free Return or Exchange on Footwear Purchases: All footwear purchased made after August 22, 2008 are eligible for one free return or exchange. Please see our Free Returns page for more details or to request a return for your qualifying purchase.
Returns Made Within 30 Days of Delivery
Items may be returned at your discretion within 30 DAYS of receipt of merchandise. Merchandise returned more than 30 days after the date of delivery will not be eligible for a return. To qualify for a refund, merchandise must be returned in new, unused, and in good condition. The item/s must also have all original packaging/tagging and labels still located on the item/s, and any applicable accessories to ensure full credit. Refunds will be issued in the original form of payment for original price paid (excluding shipping charges). If original form of payment is unavailable, please note this at the bottom of the Return and Exchanges form so that we may contact you.
Exchanges Made Within 30 Days of Delivery
You may return any item in your order to us for exchange within 30 days of the delivery date. Merchandise returned more than 30 days after the date of delivery will not be eligible for exchange. To qualify for exchange, merchandise must be returned in new, unused, and in good condition. The item/s must also have all original packaging/tagging and labels still located on the item/s, and any applicable accessories to ensure full credit. If the total price of the items for exchange is different from the original purchase price, the difference will be applied to the original form of payment. If original form of payment is unavailable, please note this at the bottom of the Return and Exchanges form so that we may contact you.
Damaged Goods or Shipper Error
In order to serve you better, please have your order number available prior to contacting us at 800-658-2831 or via service@langstons.com.
Damaged Merchandise:
If shipment is damaged in transit save all cartons and/or wrapping, and please notify the delivering carrier and Langston’s immediately.
Defective Items:
Worn or used merchandise that is defective may be returned (subject to prior approval) for exchange or credit. Products that have failed as a result of normal fair wear and tear are not eligible for refund or exchange.
Shipment Error:
If the items you received are different from what you ordered, please have your order number and style number available and contact our customer service department within 7 days of delivery at service@langstons.com or 800-658-2831 to arrange for prepaid return service.
Requests made more than 7 days after receipt of merchandise will not qualify for prepaid return services. If, upon inspection, items returned via prepaid services are correct and in good condition, return shipping will be charged against the original form of payment.
Requesting Your Return or Exchange
To process your return or exchange, please review our Returns and Exchanges Policy above and complete the Return and Exchanges form. Once completed, be sure to include the form with your package. We can not process any returns without this form. DO NOT SEND FORM SEPARATELY. Repack item(s) with original packing material, if possible, and ship it to the address below. Please send your package, via a prepaid, insured, traceable method to ensure a safe and documented delivery. LANGSTON’S WILL NOT ACCEPT ANY RETURN PACKAGE SENT C.O.D. MERCHANDISE THAT HAS BEEN ALTERED OR MONOGRAMMED IS NOT ELIGIBLE FOR RETURN OR EXCHANGE.
Any applicable refunds or additional payments as the result of this return or exchange will be issued in the original form of payment. If original form of payment is unavailable, please note this at the bottom of the Return and Exchanges form so that we may contact you.
Send Merchandise for Return or Exchange to:
Langston Co., Inc.
Returns and Exchanges Department
2034 NW 7th St.
Oklahoma City, OK 73106
PRICING
Some referral sites, such as search engines, display out of date material from our site causing a disparity in pricing between the referral listing and the prices on our site. We are not responsible for information provided by third party sites. The price that appears with an item in our store and beside the item in your shopping cart is the correct and current price.
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